2026 Scottsdale - TUE Leadership Lunch RSVP

Leadership Lunch      
Sponsored by: Doxy.me

Designing an Intentional Virtual Clinic: Better Design, Better Outcomes

Presenter: Bryan Zitzman PhD LMFT, Senior Clinical Strategist, of Doxy.me

If you were designing your virtual clinic from scratch today, would you design it the same way? Many organizations still rely on workflows created when the priority was simply making virtual care possible. Today, executive and clinical leaders have an opportunity to examine how those workflows serve patients, providers, and organizational goals.

This interactive session offers a practical framework for evaluating virtual care through four lenses: the patient journey, care team workflows, pain points, and organizational outcomes. Through an experiential activity and real-world examples, participants will explore how seemingly small barriers before, during, and after a visit can affect patient engagement, provider efficiency, and business outcomes.

Regardless of the telehealth platform their organization uses, participants will gain tools to assess their current virtual experience, question workarounds that have become routine, and identify opportunities for improvement. Leaders will leave with a structured evaluation guide and a clearer approach to prioritizing changes.  

  NOTE:   Open to Current and Prospective mhca Members only, and seating is limited.

  Date:    Tuesday, October 27, 2026      
  Time:    12:00 - 1:30 pm MST (UTC-7)

 IMPORTANT   Please make sure to also register for the conference itself, if you have not already done so.  >>> Register