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Customer
Satisfaction Management System |
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Developed
by our Outcomes Research Committee, a standardized model customer
satisfaction instrument (inclusive of both client satisfaction and
referral source satisfaction components) and users' guides, including
directions and recommendations for use of end data in an organization's
CQI program. The Customer Satisfaction Management System also
includes
staff and interdepartmental surveys.
MHCA's
National Data Center provides analysis of information collected by the
instruments and provides to users an opportunity for this program to
positively position provider organizations in a highly competitive and
accountable healthcare environment. Licensing for use of the client and
referral source instruments is required; however, MHCA members do not
pay the licensing fee.
Find
Out More >>>
For Members:
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Mental Health Risk
Retention Group
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MHRRG, a "captive" insurance
company developed by MHCA, offers stable and affordable
professional/general and di rectors/officers liability insurance. MHRRG
coverage is available to community behavioral healthcare organizations.
Each insured is a shareholder in, and part owner of, the company.
Find
Out More >>>
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Available in full
length (45-minute) or abbreviated versions,
 this MHCA-produced
video
overviews key accomplishments and challenges of 40 Years of Community Mental Health
Care (1963 - 2003). Successfully used for staff and
community education purposes.
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The Executive
Report, our quarterly newsletter, recaps most of the
interesting news that happens at our conferences and among our
membership, and helps us expand on ideas, opportunities, and
achievements.
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... Access the Newsletter
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Executive Report
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Affiliations, Mergers & Acquisitions Manual:
Guidelines for Pursuing
Corporate Integration for
Behavioral Health Services Providers |
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 In
1995, MHCA created a guidebook to assist members in their efforts
to acquire, be acquired, merge or affiliate with other providers.
The "Affiliations, Mergers and Acquisitions Manual" was
well received and soon co-published with the National Council. By
2004, another nine years of practice had resulted in some
successful mergers and an assortment of affiliations and outright
acquisitions among MHCA's membership. There was sufficient
activity to warrant a second publishing of the manual with a
"lessons learned" component taken from actual experiences. All
members then and since have received a copy of the 2nd Edition.
Copies of the "Mergers Manual" (subtitled "Guidelines for
Pursuing Corporate Integration for Behavioral Services Providers")
are available for purchase by nonmembers: $200 including postage. |
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Afia
Vendor Selection Tool |
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In August 2010,
MHCA's Board of Directors adopted an agreement with Afia, Inc. to
assist MHCA members in selecting electronic health records (EHR) and
other IT systems using the Afia Vendor Selection Tool. For a
discounted fee of $500 (Afia's regular price is between $1,200 -
$1,400), MHCA members can purchase a license to use this web-based
tool that will lead them through seven distinct stages to properly
select new technology solutions.
These seven (7) stages are:
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1 |
Establish
the Vision |
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2 |
Gather
Requirements |
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Apply
Knockout Criteria |
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RFI/RFP |
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Demonstrations |
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Procurement |
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Implementation and Adoption |
The Afia model of IT
system selection was
created to help organizational leaders understand and communicate
the important connection between business requirements and the
technical functions of health information technology systems. When
taken into account while looking for a new IT system, the Afia model
will greatly improve an organization’s successful selection and
adoption of new technology solutions.
The tool can also be
used later to provide ongoing evaluation and comparison between
vendors.
Find
Out More >>>
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Accreditation Surveyor List |
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This
is a list of JCAHO and CARF surveyors who have been reported by MHCA
members to have conducted recent accreditation surveys at their centers.
MHCA members are encouraged to share information about these experiences with each other to facilitate preparation for future
surveys.
View
Accreditation Surveyor List >>>
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CEO & Top
Management Compensation Report |
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A
confidential survey of MHCA members, conducted
to determine current compensation trends including CEO salaries and
benefits as well as top management pay scales. The information is
provided in aggregate form by geographical region.
MHCA Member Center Staff:
Only CEOs can download these reports
Find
Out Why >>>
MHCA Member Center CEOs:
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... Download Compensation Reports
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Corporate
Benchmarking System & Reports |
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An
individualized report reflecting a number of key operational, staffing
and financial indicators that are common to not-for-profit community
behavioral health centers. The Report was developed and overseen
by MHCA's Benchmarking Subcommittee (of the Standards and Outcomes
Committee). Since 2003 the Report has included data provided by
MHCA member centers. MHCA is currently in the process of
implementing the Survey itself and related customized reports online.
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The MHCA
Document Archives
offers members a great way to share and download valuable documents and
information, such as sample contracts, policy and procedure manuals,
meeting presentation materials, job descriptions, benchmarking data,
industry specific information, etc.
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MHCA's lively
ListServer discussions offer opportunities for members to post questions,
submit ideas and share with one another matters common to their
day-to-day operations. The ListServer includes 29 separate lists,
one devoted solely to CEOs.
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MHCA, together with
long-time education partner, Essential Learning (EL),
offers its members a new benefit to help CEOs and key management
remain at the top of their field as informed leaders in behavioral
healthcare .
Our Leadership Library provides
access to cutting-edge content developed from MHCA conference
presentations plus additional, carefully selected resources.
Courses offer continuing education credit in a user-friendly,
convenient, online format for the busy behavioral health leader.
Those courses developed from MHCA content will be
FREE of charge to members. An
added bonus is a 10 percent discount
on all other EL courses offered through their online catalogue. EL
courses include an expansive range of organizational and clinical
topics.
Find
Out More >>>
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Our
Membership
Directory provides a wealth of data on each member center and includes a
helpful section on "Subject
Matter Resources" - staff who are available to share
exceptional programs and experience with other members.
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Miscellaneous Data Queries |
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We've developed
some miscellaneous queries of the data that is provided to us by
members every year on their member profiles, so that they can
share information on various issues and programs that may be
helpful to one another.
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Peer group members serve as consultants to each other, visiting
one another’s organizations and bringing valuable, highly
trusted “extra eyes and ears” to the assessment process as well
as to creating and managing change. Recommendations have proven
not only useful but essential to improving general oversight and
enhancing specific programs.
The Peer Collaboration model has
been used for nearly a decade by at least a dozen MHCA leaders.
Your MHCA Board of Directors has approved the concept as an
official MHCA membership benefit and funded the cost of an
initial mentoring consultation with a representative of Peer
Partners, LLC to help new groups form partnerships and provide
consultation through the first site visit. While the Peer
Collaboration model has been tried and proven as an effective
methodology for peer groups, the exact form and function of new
groups will be determined by the group members.
For more information, please contact Mel Smith at 253-225-1384
or at
jms38@comcast.net Or contact Don Hevey at 800-447-3068 or
heveyd@mhca.com.
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Products
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